Big Creek Products (dba Parti Buoy) Return Policy
All products are eligible for return up to 30 days from the date of the original sales receipt/invoice. We will NOT accept returns after 30 days. This does not apply to warranty replacement/repairs – see warranty policy below.
For a full and complete refund, all items must be returned in the original packaging and be in resalable condition.
Items not meeting the above requirements are subject to refusal or a reduced refund amount based solely upon our inspection and discretion.
Return shipping fees are the responsibility of the customer. Refunds are for the value of the product less the less the original cost of shipping. If an item is shipped with “Free Shipping” and it is returned, the buyer will be charged the original cost to ship the item(s) and that amount will be deducted from any refund.
Items that arrive damaged or are shipped incorrectly will be handled on a case by case basis with no restocking charges. All damaged or incorrectly shipped orders must be identified and communicated within 14 days of original sales receipt/invoice.
Return Process
Call or email for a Return Authorization and RMA number. RMA number must be issued within 30 days of original invoice/sales receipt. Return item must be received within 30 days of issuance of the RMA number. Items returned without an RMA # will be refused and/or no refund given.
Upon satisfactory inspection, refunds will be issued less applicable charges to the same payment method used for purchase. Refund process may take up to 15 days to process.
Parti Buoy Warranty
Big Creek Products (dba Parti Buoy) warrants to the original purchaser this product to be free of defects in materials and workmanship for a period of FOREVER or until the first beverage is consumed. Specific exclusions from this warranty include damage caused by over consumption, freeze, thaw, damage from pets or other critters and general mishandling.
Product material is resistant to fading but prolonged exposure to sun and/or pool chemicals may result in some fading and warping over time. This fading and warping will in no way impact the ability of the Parti Buoy to keep your food and refreshments afloat.
Due to material manufacturing processes, the foam material may contain minor visual or physical imperfections. These imperfections make each Parti Buoy unique and in no way impact the use or function.
Under no circumstances shall Big Creek Products be responsible for consequential damage resulting from the use or miss-use of this product. This includes loss of food or beverage in class 4 rapids or due to cannon balls by anyone over the age of 5. For warranty claims, please return defective product, including PROOF of PURCHASE DATE, freight prepaid, to Big Creek Products for replacement. Purchaser is responsible for return shipping and handling charges. This warranty is the only warranty made by Big Creek Products and replaces any and all previous warranties. See Lakeside Products website for all current warranties, terms and conditions.